SHIPPING & RETURNS
do not accept the rod tube from the courier if it is severely damaged.
EVERY Grail is checked and rechecked for quality. we then bubble wrap and place it securely in a pvc tube for our courier.
We forward a tracking number and are notified of delivery, attempted delivery or other.
please contact Owen if there is a problem..
RETURN & EXCHANGE POLICY
we have never had a rod return however if this does occur, we ask several important things for you to do and NOT to do..
1: DO NOT fit a reel to the rod. it will mark the seat and the rod will instantly become 2nd hand. we will not accept the rods return.
2: DO NOT flex the rod by holding it mid length with one hand and pull the tip down with your other hand, . the worst case scenario is that this way of flexing a rod is also called DRYsticking. (highsticking without the water.) and we all know what can happen.
3: Refit the bubble wrap and return the rod into the pvc tube. call Owen to discuss issues.